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If you are sure that you have all the correct software installed, please fill out the form below and a support request will be sent to our technical team.
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Please enter as many specific details as possible about the issue you are experiencing. This should include:
- A description of the issue
- Details of how to make the issue occur
- Does the issue coincide with any changes? (for example – an upgrade to your computer)
Have you followed the instructions on the previous page to restore your browser defaults and clear your browser's cache?
If you are having difficulties with an educational video, please tell us which video you are experiencing problems with, and provide a detailed explanation of what happens when you try to watch the video.
If you are having difficulties with an exercise video, please tell which exercise you are experiencing problems with, and provide a detailed explanation of what happens when you try to play the video.