Frequently Asked Questions

Below are solutions to issues you may experience while using the web site.

Find the section for which you are having an issue and then click on the question that best matches the issue(s) you are experiencing.

If you have read all the solutions below and you are still having problems, click here.

Account

How do I print a receipt? How can I change my email address (or other personal details)? How is the monthly membership charged? How do I cancel my monthly membership? By clicking on the "Buy Insurance" link, will I be able to purchase insurance outside of the United States?

Articles and Videos

How to search Articles and Videos at the same time? How to search with in Articles How to search with in Videos Can I use your articles/images for my web site? Where do I find assessment and other client forms on the site?

CECs

Can I print the exam questions before I take the exam? I am trying to take a CEC exam, but it doesn't give me a link to take the exam. Are there free CECs available on the site? I am trying to take a CEC Exam and I am being "kicked out" before I finish the exam. What do I get with PTontheNet CECs? How do I print my Certificate of Completion? I don't have an active membership. Can I purchase the CECs at membership prices? Are CEC exams refundable? I am unable to print my certificate. Do I mail the certificate of completion to the appropriate agencies for credit for CECs?

Exercises

How do I create a program? How do I add a cardio activity? How do I add or delete exercise variables (sets, reps, etc on a program? How do I add exercises to a program? How do I add my own exercises to a program? How do I create a new custom activity? How do I change the order of the exercises? How do I add a program to a client? How do I email a program to a client? How do I print a program? How do I add a new client? How do I delete a client? How do I delete a program? How do I add my client’s email address?