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Technical Support
Let us help troubleshoot your technical problem.

We commonly find that technical problems are caused by browser and/or computer settings that have been altered, or internet security software that has not been configured to trust our site.

CONFIGURING ZONE ALARM AND OTHER SECURITY SOFTWARE
Please set any internet security software to trust the ptonthenet.com domain. Note that you should not just allow WWW.ptonthenet.com, but all ptonthenet.com addresses.

Restoring the default browser settings and clearing cached content that your computer has stored on its hard disk usually solves most problems people have with the site.

Here's how you go about this (note - if you are using a computer at your workplace, we recommend that you consult with your employer's IT people before performing these steps):

1. Choose Tools-Internet Options
from Internet Explorer's menu.

Not using Internet Explorer?

 Select Tools-Options from Internet Explorer's menu

2. Choose the Advanced tab, and
click the Restore Defaults button

 Choose advanced, and click on Restore Defaults
3. The next step is to clear your browser's cache.
To do this, click the General tab, and click the
Delete Files button		 Click General, then Delete Files

4. Ensure that the "Delete All Offline Content"
checkbox is checked and click OK.

Your computer will clear any cached
content on its local hard disk. Once
this is done, click OK to close the
Internet Options dialog box.

 Ensure checkbox is checked, and click OK
You should now return to the area of the site in which you were experiencing difficulty. If you are still having problems
after performing all the steps above, please click here.