Technical support - Let's check your software

Site problems can arise when a user does not have the recommended version of software installed on their computer or mobile device. For a complete list of the FREE software needed to enjoy all sections of PTontheNet, visit our Support page.

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We recommend accessing the site using either a Macintosh or a recent version of Windows

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If you are sure that you have all the correct software installed, please fill out the form below and a support request will be sent to our technical team.

Please select your internet connection type:

Where are you accessing the site from:

Please enter as many specific details as possible about the issue you are experiencing. This should include:

  • A description of the issue
  • Details of how to make the issue occur
  • Does the issue coincide with any changes? (for example – an upgrade to your computer)

Have you followed the instructions on the previous page to restore your browser defaults and clear your browser's cache?

If you are having difficulties with an educational video, please tell us which video you are experiencing problems with, and provide a detailed explanation of what happens when you try to watch the video.

If you are having difficulties with an exercise video, please tell which exercise you are experiencing problems with, and provide a detailed explanation of what happens when you try to play the video.

Please give us your email address so that we may contact you: